Frequently Asked Questions
 
Below you will find a list of our most frequently asked questions. We hope that the answers provided will be useful to you. If you have other questions not listed below, or would like an answer specific to your circumstances, please call us free on 0800 048 8829
 
What does the claim process involve?
 
 
     
 
You contact us
  When you contact us, you will be speaking to one of our claims handlers. You will be provided with a helpful and friendly service and you can begin the claims process.
We Gather The Initial Information
  We will discuss with you your particular circumstances and if you satisfy the basic criteria to make a claim for compensation we will arrange a suitable time for the solicitor to contact you at your convenience.
We will pass your claim to a solicitor
  The solicitor will discuss the claim with you in more detail and if the case is accepted, you will be sent out some paperwork. The solicitor will be there for you from beginning to end and will help you with all the documents. Most of the work will be done by your solicitor, and the claim won’t take up much of your time.
The solicitor will proceed with your claim
  The solicitor will send out a letter of claim to the defendant. This is to inform them of your intention to claim for compensation for the injury caused to you. You will then be asked to go for a medical assessment to see how badly your injury has affected you. Lastly, your appointed solicitor will assess your loss of earnings and out of pocket expenses and try to recover these.
Successful Claim
  If your claim is successful, you will receive the compensation you are entitled to.
Unsuccessful Claim
  If your claim is unsuccessful, you will not be liable to pay a penny as long as you have not committed fraud or been untruthful.
 
     
 
What entitles me to make a compensation claim?
 
 
     
  If you have been injured in any non-fault accident within the last three years, or suffered from an industrial disease you could be entitled to claim compensation for your injuries. Our claims staff will assess whether you are entitled to a claim or not within minutes.  
     
 
How much compensation am I entitled to?
 
 
     
  It all depends on the extent of the injuries you have suffered, average compensation claim ranges anywhere from £2,000 to £10,000. Serious or persistent injuries are substantially more. Other factors such as loss of earnings and out of pocket expenses are also recoverable.  
     
 
Why choose MyFreeLawyer?
 
 
     
 
We are nationwide.
 
Our leading UK compensation solicitors are fully qualified and hand-picked for their high standard of service and expertise in handling your claim.
 
Under our No Win No Fee policy, if your claim in unsuccessful you do not pay anything to anyone.
 
Our priority is to ensure the claims process is as simple and straightforward as possible in gaining you maximum compensation for your injury.
 
Contact us on 0800 048 8829 or simply fill out our brief online claim form to start your claim today.
 
     
 
What should I do now?
 
 
     
 
Please call our freephone helpline on 0800 048 8829 or fill out the make a claim form. Your claim will be dealt with by our experienced claims experts.
 
     
 
 
Work Accident Claims
 
Am I entitled to make a work claim?
 
 
     
 
If you have been injured at work due to the negligence of your employer or a colleague, you should be entitled to make a claim for personal injury. Your employer has a duty of care to ensure that your working environment is safe, and that all equipment is fit for its purpose.
 
Here at MyFreeLawyer, we specialise in a wide variety of work accidents. This includes building and construction, factory and office claims. It doesn’t matter if you work for an agency or even if you are a contractor on a site, you are still entitled to claim.
 
All you need to do is provide us with the details of the accident and your injury, along with the details of your employer. We will assess the claim and provide you with the best possible advice before you speak to one of our solicitors.
 
     
 
Road Accident Claims
 
Am I entitled to make a Road Traffic claim?
 
 
     
 
If you have been injured in a vehicle and it was the fault of another driver, then you should be entitled to make a claim for personal injury. All drivers have a duty of care to other users of the road.
 
Here at MyFreeLawyer, we deal with a wide variety of road traffic accident claims. This includes cars, motorcycles, buses, cyclists and pedestrians. We can also offer advice if the liable party is untraced or uninsured.
 
All you need to do is provide us with details of the accident and your injury, along with the details of the vehicles involved. If you do not have these, then a police reference number will be sufficient. We will assess the claim and provide you with the best possible advice, before you speak to one of our solicitors.
 
     
 
Can passengers claim?
 
 
     
 
If you were a passenger in a vehicle and you were injured, then you are almost certainly able to make a claim. The driver of a vehicle has a duty of care towards the passengers and should always put their safety first.
 
     
 
Accident caused by friend/family, can I claim?
 
 
     
 
If you were involved in an accident caused by a friend or family member you can still make an accident claim. The person who caused the accident will have car insurance. The main reason for this insurance is to provide compensation to anyone who suffers injuries or loss due to the fault of the driver. By law, all drivers have to have insurance, so your claim will be sent across to the insurer of the driver accountable for the accident.
 
     
 
 
Public Liability
 
Am I entitled to make a public liability claim?
 
 
     
 
If you were injured on public premises due to the negligence of the owner, then you should be able to make a claim for personal injury.
 
Here at MyFreeLawyer, we specialise in handling a wide variety of public liability claims. A few examples of which include supermarkets, restaurants, retail stores and schools.
 
All you need to do is provide us with the details of the accident and your injury, along with the details of the premises. We will assess the claim and provide you with the best possible advice before you speak to one of our solicitors.
 
     
 
Do I need a witness?
 
 
     
 
It is not always necessary to have a witness to your accident but it will make your claim stronger. Always try to have your accident recorded in an accident book, as this is required by law.
 
     
 
Does it have to be a big company?
 
 
     
 
If you had your accident in a small shop or business, this should not make any difference to your claim. A business of any size is generally required to have public liability insurance to cover accidents such as yours.
 
     
 
 
Trips and Slips
 
Am I entitled to make a trip or slip claim?
 
 
     
 
If you were involved in an accident due to a defective pathway for example, then you should be able to make a claim. The local authority generally has 6 months to carry out inspections to ensure that all of their property is maintained to a safe standard. If you have a witness to state that this is not the case, then you could bring forward a claim.
 
     
 
Can I claim against the Council?
 
 
     
 
If you have the necessary photographs and witness details, then you should be able to make a claim against the council. It also strengthens your claim if you can prove that the defect was complained about prior to your accident, but no action was taken.
 
     
 
What if the Council repaired the defect?
 
 
     
 
If the Council have repaired the defect that caused your accident, you can still make a claim. You will need some photographs and a witness to support this, as the solicitors will require the necessary evidence.
 
     
 
 
Medical Negligence
 
Am I entitled to make a medical negligence claim?
 
 
     
 
Claims for Medical Negligence against Hospitals or Healthcare Professionals can be a daunting process. If you have been left injured as a result of mal-treatment by a member of a surgery or hospital then you may be entitled to claim compensation for your injury. Claims can cover a variety of issues from mis-diagnosis to mistreatment under operation. At MyFreeLawyer we have a vast experience in dealing with Medical Negligence cases and are consequently able to provide you with the best possible advice following your treatment.
 
     
 
Can I claim against my GP?
 
 
     
 
Claiming against your GP can always be worrying. However your GP, if he/she has performed treatment/prognosis which has left you injured you would still be able to seek compensation. In no circumstances would this prevent you from receiving medical treatment.
 
     
 
 
For Professional Negligence FAQs, please click here.
 
 
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Compensation Guide
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Whiplash Injury: up to £7,750 »
Back Injury: up to £21,500 »
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